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Case Critique: The Treadway Tire Company
The Critical Core: Did they make specific action recommendations that will lead to the best outcome(s) for everyone involved? To support their recommendations did they explain and apply the most relevant “expert” theories/best practices from our text/async lectures? If not, tell us what other theories/best practices might have led to a better solution.
samples of recommendations
Treadway Tire’s plant in Lima, Ohio must confront strong job dissatisfaction and high turnover among its line foremen. The foremen are caught in the middle of an adversarial relationship between the union and management, and they must cope with the needs and interests of both. They also perceive limited opportunity for career advancement. Solving the problem requires rethinking the philosophy that guides workforce management and changing the Treadway culture that has grown up around that philosophy. Facing mounting pressure to reduce costs and increase productivity, director of human resources Ashley Wall must work quickly to analyze the root causes of the problem and provide an action plan to reduce turnover of the line foreman segment.
Suggestions: Mentoring Program. The foremen definitely need more support, guidance and tools to work with. Also, the company indicated they were having budget problems that precluded incorporating a formal training program. First, off the company seemed to have a problem and a pattern of looking only at upfront costs and not being able to see the big picture. A formal training program, while an upfront expense, would probably more than pay for itself once up and running and gained a little maturity. As a second-best-option, a mentoring program could achieve some of the same results while being lower up-front cost.
Employee Feedback Program. Communication seems to be a big problem for this company. More formal employee feedback programs that gives the employees a voice and encourages them to speak up and be involved may help them to take ownership of their jobs and also uncover problems that may have remained hidden with no opportunity to fix them.