Critical Thinking

Critical Thinking


Travelink Solutions Case Study

Read the case study “Travel Solutions” at the end of Chapter 7 of your textbook, follow the following directions and then respond to the case study questions

A case study is a puzzle to be solved, so before reading and answering the specific questions, develop your proposed solution by following these five steps:

Read the      case study to identify the key issues and underlying issues. These issues      are the principles and concepts of the course module, which apply to the      situation described in the case study.

Record the      facts from the case study which are relevant to the principles and      concepts of the module. The case may have extraneous information not      relevant to the current module. Your ability to differentiate between      relevant and irrelevant information is an important aspect of case      analysis, as it will inform the focus of your answers.

Describe      in some detail the actions that would address or correct the situation.

Consider      how you would support your solution with examples from experience or      current real-life examples or cases from textbooks.

  1. Complete      this initial analysis and then read the discussion questions. Typically,      you will already have the answers to the questions but with a broader      consideration. At this point, you can add the details and/or analytical      tools required to solve the case.

Case Study Questions:

  1. What is      your assessment of the situation at Travelink at the end of the case? What      are the underlying problems in the organization?

If you found      yourself in Will or Robert’s situation, what would you do? Why?

  1. If Will      and Robert both decide to stay and try to advance needed changes, what      changes would you recommend they focus on and how would you recommend they      go about it? Would you, for example, share Will’s documentation of the      problems within the company? Why or why not?

Have you      ever been in a situation where you were a recipient of change and things      went poorly? How did it affect you and others in the organization?